Customer Success Associate – Agency Hosting

🕒 October 9

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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hosting.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

🤝 B2B

SaaS • B2B

hosting. com is a web hosting provider offering shared hosting, managed and unmanaged VPS, dedicated servers, WordPress-optimized and WooCommerce hosting, reseller plans, domains, SSL certificates, email hosting, and an AI sitebuilder. The company highlights speed, security, 24/7 human support, free migrations, modern infrastructure (AMD EPYC, NVMe, Anycast DNS), and services for individuals, agencies, and enterprises worldwide.

📋 Description

• Build and maintain trusted, long-term relationships with assigned customers across Hosting.com and its sub-brands, particularly WordPress hosting customers • Proactively engage customers through regular check-ins, account reviews, and ongoing communication • Understand customers’ businesses, websites, hosting requirements, and future plans • Act as the primary commercial relationship contact and internal customer advocate • Manage a defined portfolio of existing customer accounts • Research customer businesses, hosting environments, products, and usage • Prioritize accounts based on strategic importance, customer health, retention risk, and growth potential • Maintain accurate account information, customer interactions, notes, next steps, and account plans in CRM systems • Identify customer concerns, churn indicators, recurring technical issues, performance concerns, and dissatisfaction • Coordinate with Support and technical teams to address concerns and ensure follow-through • Improve customer loyalty, satisfaction, and long-term retention • Discuss hosting requirements, website migrations, reliability, and scalability with customers • Identify opportunities for additional hosting services, upgrades, and website migrations • Explore additional websites or infrastructure hosted with other providers • Collaborate with Sales and Technical Sales on qualified commercial or infrastructure opportunities • Work closely with Support, Sales, Technical Sales, Product, and Operations • Share customer feedback, recurring issues, and improvement opportunities internally • Report on customer satisfaction, retention risks, engagement activity, and potential opportunities

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role • Experience in web hosting, technology, digital services, or a related industry • Good working knowledge of web hosting and WordPress infrastructure • Practical understanding of web servers, databases, DNS, SSL, caching, CDNs, and website performance • Familiarity with managed WordPress hosting, shared hosting, VPS, and cloud hosting • Strong interpersonal, communication, and relationship-building skills • Proactive approach to customer engagement and problem prevention • Ability to understand customer hosting requirements and communicate effectively with technical teams • Strong organizational skills and experience with CRM or customer management systems • Commercial awareness and ability to recognize relevant customer growth opportunities • Previous experience with a web hosting or managed WordPress hosting provider is desirable • Experience supporting or managing WordPress hosting customers is desirable • Experience working with digital agencies, developers, resellers, or businesses managing multiple websites is desirable • Familiarity with website migrations, hosting performance, and common WordPress challenges is desirable • Experience managing high-value customer relationships or identifying retention risks is desirable

🏖️ Benefits

• Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies • Fast-moving, agile company with an energetic, self-motivated work environment • Performance-based incentives