Director, Patient Experience - US Obesity and Related Conditions

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $184.3k - $249.4k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Amgen

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 $28.5G Post-IPO Debt on 2022-12

Healthcare • Biotechnology • Pharmaceuticals

Amgen is a global leader in biotechnology, focusing on the development and commercialization of innovative medicines made from living cells. The company aims to treat serious illnesses, often targeting diseases with limited therapeutic options. Amgen emphasizes scientific innovation and is committed to ethical research, patient safety, and environmental sustainability. It actively engages in clinical trials and is known for its contributions to the fields of cancer treatment and obesity management among others.

📋 Description

• Lead strategy for a connected patient experience across point-of-care, onboarding, persistence, patient stories, and community engagement • Partner with the Direct to Patient team to integrate relevant DTP pathways and touchpoints • Define priorities and principles for patient experience programs • Translate patient and caregiver needs into connected programs • Identify journey gaps and opportunities with Consumer, HCP, DTP, and patient support teams • Establish the community, ambassador, and influencer approach with Corporate Affairs and Patient Advocacy • Define the operating model, partner roles, and engagement principles for community development • Coordinate patient experience tactics, education, and training with physicians, field teams, HCP Promotion, and Sales Training • Partner with HCP and field stakeholders to define handoffs, materials, timing, and education requirements • Coordinate with Consumer, HCP, digital, access, Medical, Legal, Regulatory, Patient Advocacy, Corporate Affairs, Sales Training, and agency partners • Set ownership, decision rights, and working processes across teams • Lead and develop the Patient Experience team • Guide budget and resource planning • Establish measures and use feedback, engagement, and performance learning to improve the journey • Communicate strategy, progress, decisions, and risks to senior leaders and cross-functional stakeholders

🎯 Requirements

• Doctorate degree and 2 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Master's degree and 4 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Bachelor's degree and 6 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • Associate's degree and 10 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization; OR • High school diploma / GED and 12 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization • Demonstrated success leading patient experience, patient engagement, patient support, or consumer health programs • Experience designing patient journeys across point of care, onboarding, persistence, or Direct-to-Patient pathways • Experience partnering with HCP Promotion, Corporate Affairs, Patient Advocacy, field teams, or Sales Training • Strong team leadership, strategic planning, and cross-functional influence skills • Pharmaceutical, healthcare, consumer health, or other regulated-industry experience preferred • Sponsorship for this role is not guaranteed

🏖️ Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions • Group medical, dental and vision coverage • Life and disability insurance • Flexible spending accounts • Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan • Stock-based long-term incentives • Award-winning time-off plans • Flexible work models where possible • Career development opportunities • Work/life balance support

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