Associate Director – Patient Services

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🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 10%

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argenx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

argenx is a biotechnology company committed to improving the lives of patients through immunology innovation. The company focuses on developing novel antibody-based therapies to treat severe autoimmune diseases. Using a collaborative approach with pioneering scientists and academic partners, argenx accelerates the discovery of therapeutic antibodies that target specific disease pathways. The company's proprietary products, such as efgartigimod, are aimed at treating diseases where IgG antibodies are pathogenic. Argenx emphasizes innovation, science of collaboration, and patient-centric approaches in its mission to deliver life-changing medical solutions.

📋 Description

• Lead delivery of an integrated and personalized patient experience across diagnosis, treatment initiation, treatment fulfillment, adherence, and disease management • Lead day-to-day management of the MyPATH Patient Support Program • Ensure operational excellence, program sustainability, and continuous improvement • Contribute to patient program strategy supporting access to Vyvgart in Neurology • Lead execution of strategic imperatives, annual operating plans, and tactical initiatives aligned with the patient journey • Provide daily program oversight and serve as key contact for PSP providers and program vendor management staff • Plan and execute vendor-led projects and strategic initiatives • Identify and propose innovative and digital initiatives to improve program efficiency and patient experience • Attend industry forums and share insights on patient support, reimbursement, and market access trends • Partner with Marketing to develop program tools and initiatives for patients and healthcare professionals • Develop and maintain partnerships across Sales, Marketing, Market Access, Medical Affairs, PSP Operations, Regulatory, Finance, Legal, and Compliance • Build relationships with advertising agencies, PSP vendors, and EMR support partners • Support PSP education and guide internal stakeholders on patient services strategy and operations • Support planning and execution of PSP Vendor Collaboration Meetings • Leverage patient support program data for strategic decision-making, operational optimization, insights, and patient outcomes • Enhance vendor data reporting through dashboards, analytics, and performance reporting • Lead and manage PSP contracts, including MSAs and SOWs, through purchase order issuance and execution • Partner with Finance to manage budgets, invoicing, financial reporting, variances, and risks • Create and manage purchase orders and improve operational efficiency through process and digital innovation • Support internal and external audits and ensure audit readiness • Develop and maintain PSP governance and operating guidance documents • Drive process, SOP, and vendor management improvements for operational efficiency and cost optimization • Ensure compliance with argenx policies, procedures, and applicable regulatory requirements • Deliver tactical plans on time and within budget • Execute digital strategy initiatives and business transformation programs • Manage agency partners and vendors with accountability and performance focus • Partner with the Director of Patient Services to achieve departmental and organizational objectives

🎯 Requirements

• Bachelor's Degree; MBiotech, MBDC, or other related programs • Preferred 7–10 years of relevant biopharmaceutical, specialty pharmaceutical, healthcare, patient services, market access, reimbursement, or related industry experience • Preferred 5+ years of Patient Support Program (PSP), patient services, marketing, market access, reimbursement, or patient access experience, including program operations, vendor management, and cross-functional collaboration • Demonstrated experience leading complex patient support initiatives and driving operational excellence across the patient journey • Understanding of the Canadian pharmaceutical environment, customers, and internal operations • Experience managing patient-related projects and programs and/or related experience • Bilingual French/English is an asset • Approachable, team-player, minimum supervision required, proactive • Ability to travel 20%

🏖️ Benefits

• Inclusive environment and equal consideration for employment without discrimination • Reasonable accommodation in completing applications, interviewing, or participating in the candidate selection process • Meaningful work and opportunities for growth • Once-in-a-career experiences • Remote work arrangement