IRA Customer Service Specialist – Trust Services

🕒 September 14

🌾 North Dakota – Remote

🌾 North Dakota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🛡️ Insurance

💸 Finance

💰 Secondary Market on 2019-02

Consulting • Insurance • Finance

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Provide exceptional customer service to IRA owners through all contact interactions • Provide front-line call center and operational process support to IRA owners • Process applications and IRA Service Agreements • Verify and input customer information for initial applications • Process distribution requests and 401(k) rollovers within defined service levels • Pull fees and scan data into the optical imaging system • Open, maintain, and close IRA accounts • Provide technical and operational assistance and back-office support • Answer questions and provide guidance regarding IRA accounts and applicable regulations • Recommend and implement continuous improvements to back-office processes • Protect and properly handle confidential Ascensus and client data • Adopt and use emerging technologies, platforms, and evolving practices • Perform other duties and special projects as assigned

🎯 Requirements

• Advanced knowledge of Traditional and Roth IRAs • Knowledge of the financial services industry and IRA products • Proficiency with PCs, including Microsoft Office software applications • Minimal ERISA knowledge or job-specific technical knowledge required • Ability to communicate effectively with clients, peers, and colleagues in other business units • Ability to document clear and easy-to-understand procedures • Ability to solve problems using resources and procedures • Ability to work independently on specific tasks with some direction for complicated tasks • Bachelor's degree in business is preferred, or industry-related work experience commensurate with the position • Certified IRA Services Professional (CISP) is a plus

🏖️ Benefits

• Equal Opportunity Employer • Employer states it will never ask applicants for payment or require them to purchase equipment