Customer Education Program Manager – Live Learning

🔥 16 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $100k - $176.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Own Ashby’s Customer Success live-learning program and consolidate existing programs under a shared calendar, planning process, and consistent customer experience • Establish processes for evaluating, prioritizing, and developing new live-learning ideas • Own registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs • Build reusable templates and operating practices to reduce repeated work • Design learning experiences around customer needs, including audiences, outcomes, formats, resources, outlines, exercises, and facilitator guides • Define session quality standards, run rehearsals, coach presenters, and improve participation, pacing, questions, and accessibility for varied experience levels • Host or co-facilitate selected sessions and test new formats • Own the live-learning recording library, including publishing, organization, refresh, and retirement decisions • Partner with Academy operations, presenters, Customer Education Program Managers, Marketing, Event Ops, and systems partners • Improve website discovery, audience communications, packaging, registration, attendance reporting, and workflow integrations • Track registration, attendance, engagement, feedback, operational effort, and customer follow-through • Recommend additional audiences and formats such as onboarding sessions, RecOps clinics, applied workshops, and customer spotlights • Establish reliable delivery of approximately two to three weekly sessions and expand the program deliberately • Report to the founder and leader of Customer Education

🎯 Requirements

• Experience owning recurring live education or a comparable customer-facing program • Background in customer education, product training, customer success, enablement, learning design, or webinar program management • Strong operational ownership of calendars, contributors, deadlines, and dependencies • Ability to explain complex topics clearly using practical examples and assess learner application • Comfortable facilitating live sessions, guiding participation, answering questions, adapting approach, and troubleshooting • Ability to coach presenters and provide specific, constructive feedback • Ability to learn products firsthand through workflows, documentation, and testing • Experience with webinar or virtual-learning platforms • Understanding of registration, communications, recordings, surveys, and reporting • HubSpot or comparable-system experience useful • Ability to assess programs, recommend improvements, and drive execution with partners • Ability to use learner feedback and behavior evidence to improve programs • Prior Ashby experience helpful but not required

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget; more expensive items such as conferences covered with manager approval • US employees receive health insurance for themselves and dependents with all premiums covered • Equity / stock options