Customer Success Associate

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Serve as the primary point of contact for an assigned portfolio of existing Hyper-Reach customer accounts • Own the end-to-end renewal process, including tracking contract expirations, proactive outreach at 90/60/30-day intervals, and managing renewals through signature • Monitor account health and product usage to identify dissatisfaction or churn risk and escalate to leadership when needed • Partner with Support and Product teams to resolve customer issues and advocate internally • Identify expansion or upsell signals and route qualified opportunities to the growth/sales team • Support handoffs from Sales and Implementation as new customers transition into the portfolio • Gather and relay customer feedback to inform product and process improvements • Track and report renewal rate, retention, and other account-health metrics • Help build a customer success playbook with the VP of Sales • Monitor metrics and relationships to identify and manage at-risk accounts • Coordinate with Sales on a customer referral funnel

🎯 Requirements

• 1–2 years of experience in account management, customer success, client services, or a similar client-facing role • SaaS experience is a plus, but not required • Strong written and verbal communication skills • Genuine interest in building long-term customer relationships • Highly organized and detail-oriented • Ability to manage multiple accounts, deadlines, and renewal dates simultaneously • Comfortable learning and working in CRM and customer-success tools, including Pipedrive • Self-motivated and able to work effectively in a fully remote environment • Collaborative, customer-first mindset • Eagerness to learn

🏖️ Benefits

• Early-career mentorship • Significant opportunity for career growth • Work within Valsoft’s ecosystem of 150+ vertical software companies • Shared ecosystem of best practices