Technical Support Representative

Job not on LinkedIn

🕒 September 30

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly • Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing • Support installations, upgrades, and integrations with imaging modalities and practice management systems • Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security • Manage user accounts, permissions, and access • Document and track every issue in the ticketing system, and write clear knowledge base articles • Train clients on Keystone features, new releases, and best practices • Escalate complex issues to Development and follow through to resolution • Participate in an after-hours / on-call rotation for emergency support • Share recurring issues and client feedback to help improve the product

🎯 Requirements

• 2+ years of technical support, help desk, or IT experience, ideally supporting software customers • Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools • Clear, patient communication with non-technical users • Strong ownership and follow-through, with a calm approach under pressure • Experience with a ticketing system • Experience with DICOM, PACS, or medical imaging systems • Background in veterinary or healthcare technology • Familiarity with SQL or basic scripting

🏖️ Benefits

• Competitive base salary • Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage • 401(k) program • Unlimited paid time off • Fully remote, work-from-home role • The chance to make a real impact on a growing team in a specialized, mission-driven industry.