Accounts Receivable, Collections Specialist

Job not on LinkedIn

🔥 1 hour ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $78k - $95k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Accounts Receivable

👻 Ghost score 0%

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AssetWatch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🔧 Hardware

🏭 Manufacturing

SaaS • Hardware • Manufacturing

AssetWatch is an industrial asset condition-monitoring and predictive maintenance platform. It combines hardware sensors (continuous and route-based vibration monitoring, electrical monitoring, oil analysis and connected devices) with SaaS software capabilities — including AI plus human expert review and integrations — to give enterprise operators one view of equipment health. AssetWatch targets industrial/manufacturing customers (chemicals, food & beverage, forestry/building materials, metals, mining, pharmaceuticals, plastics, pulp & paper, water/wastewater) and monitors assets such as pumps, motors, gearboxes, fans, blowers and compressors to reduce downtime and enable predictive maintenance.

📋 Description

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables • Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items • Research unapplied customer payments using remittances, invoices, contracts, customer communications, and payment history • Own issues from identification through resolution with timely follow-up to customers and internal stakeholders • Negotiate payment commitments while maintaining positive customer relationships • Document collection activity and customer communication in NetSuite and related systems • Work with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve payment issues • Coordinate internally to remove obstacles preventing invoice payment • Escalate high-risk accounts and recommend practical solutions • Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes • Recommend improvements to collection efficiency and reduce future payment issues • Maintain standardized collection procedures and documentation • Support process improvements related to payment resolution and cash application

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience • 7+ years of progressive B2B accounts receivable and commercial collections experience • Ability to research and resolve complex AR issues independently • Strong analytical and reconciliation skills • Ability to identify root causes of payment discrepancies • Excellent written and verbal communication skills with internal teams and external customers • Ability to manage multiple priorities in a fast-paced environment • Strong organizational skills and exceptional attention to detail • Self-motivated with a strong sense of ownership and accountability • Preferred: SaaS or subscription business experience • Preferred: NetSuite experience • Preferred: Salesforce experience • Preferred: Experience working with cross-functional teams • Preferred: Experience mentoring junior or offshore team members

🏖️ Benefits

• Competitive compensation package including stock options • Flexible work schedule • Comprehensive benefits including retirement plan match • Unlimited PTO • Remote-first work environment • Collaboration within core working hours • Opportunity to make a real impact every day • Work with a dynamic and growing team

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