Claims Adjuster

🔥 28 minutes ago

🇨🇦 Canada – Remote

💵 $45.1k - $74.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Investigate, evaluate, and manage insurance claims from initial notice through final resolution while delivering an exceptional customer experience. • Review claims for accuracy, completeness, coverage eligibility, and policy compliance, making recommendations for approval, denial, or referral as appropriate. • Analyze available information to determine liability, assess risk exposure, and support sound claims decisions. • Handle complex and high-value claims within established authority levels, escalating issues as appropriate. • Provide technical coaching and guidance to team members on claims handling, policy interpretation, and regulatory requirements. • Partner with leadership to identify opportunities for process improvement, operational efficiency, and enhanced customer outcomes. • Participate in quarterly leadership reviews to evaluate claims performance and support strategic initiatives. • Conduct monthly file audits and quality reviews, identify trends, and implement corrective action plans. • Foster a culture of continuous improvement, critical thinking, innovation, and accountability. • Monitor performance metrics and contribute to achieving departmental, corporate, and provincial regulatory goals.

🎯 Requirements

• Bilingual proficiency in French and English, both written and verbal • Current and active Autorité des marchés financiers (AMF) Personal Lines Claims Adjuster License • Minimum of three (3) years of automotive claims adjusting experience • Excellent knowledge of insurance policies, claims investigations, and settlement practices • Experience with Microsoft Office 365 and Windows-based applications • Strong analytical, problem-solving, and decision-making skills, with a keen attention to detail and commitment to accuracy • Ability to manage multiple priorities in a fast-paced, evolving environment • Collaborative mindset with a strong commitment to teamwork and customer satisfaction • Experience handling complex or escalated claims • Ability to mentor, coach, and provide technical guidance to colleagues • Passion for continuous improvement and operational excellence • Excellent customer advocacy skills combined with sound business judgment

🏖️ Benefits

• Make a meaningful difference in customers' lives during critical moments • Work in a collaborative, customer-focused environment • Contribute to continuous improvement initiatives and business growth • Expand your technical expertise while influencing claims best practices • Join an organization that values innovation, accountability, and teamwork