Director, Claims Operations

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $105.8k - $174.5k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Lead end-to-end claims operations and support functions to achieve service, quality, productivity, and financial objectives • Drive operational excellence through process simplification, automation, robotics, KPI management, and continuous improvement • Build scalable operating models to support business growth and increasing claim volumes • Monitor performance metrics and use data-driven insights to improve customer outcomes and operational effectiveness • Ensure compliant, accurate, and consistent claims adjudication practices • Partner with internal stakeholders, clients, and vendors to solve complex issues and enhance service delivery • Lead, coach, and develop managers and supervisors while fostering accountability and a high-performance culture • Champion organizational change initiatives and influence stakeholders across the business • Report to the AVP, Canadian Operations • Shape the future operating model and drive automation and continuous improvement initiatives

🎯 Requirements

• Minimum of 5 years of claim administration leadership experience managing managers and multi-level operational teams • Progressive experience in claims operations, claims administration, or a related high-volume service environment • Expertise in claims operations and operational performance management • Experience driving process improvement, automation, transformation, and change initiatives • Ability to analyze performance metrics and translate insights into business results • Excellent communication, stakeholder management, and influencing skills • Bachelor's degree or an equivalent combination of education and relevant experience • Preferred: experience in travel insurance, creditor insurance, embedded benefits, employee benefits, life insurance, healthcare claims, or P&C claims operations • Preferred: professional designations such as CIP, FCIP, or related certifications • Preferred: experience supporting contact center or customer service operations • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by applicable law

🏖️ Benefits

• Virtual work arrangement • Salary growth within the position • Opportunity for significant visibility and strategic impact • Ability to shape how claims operations scale for future growth • Leadership development opportunity • Virtual interviews conducted on video • Identity verification process and biometric technology where permitted by law