Product Manager

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Preseem (By Aterlo Networks)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Preseem is an award-winning, cloud-based platform that provides ISPs with the tools to understand and proactively improve the subscriber experience (QoE). Made by Aterlo Networks, Preseem increases operational efficiency with tools that aid teams from support through to sales and marketing.

📋 Description

• Customer discovery to build a deep, evidence-based understanding of workflow gaps and unmet needs, translating findings into actionable insights. • Identify customer problems and work with engineering to discover solutions. • Build and operate a structured intake, prioritization, and communication system for feature-level product decisions — ensuring no request disappears without acknowledgment or follow-up. • Synthesize feedback from customers, Customer Success, Sales, TAMs, and Support into clear, structured product questions that can drive meaningful decisions at the leadership level. • Own a fast-track process for smaller, high-value improvements that can ship quickly outside of the larger planning cycle. • Maintain and communicate a regular prioritization cadence, keeping internal stakeholders informed on what is being worked on, what is deprioritized, and why. • Build trust with frontline teams by creating a reliable, transparent process — not just relationships — so that valuable customer signals consistently flow into the product function. • Serve as a product thought partner, bringing evidence-backed capability gap analyses and solution recommendations to Product Leadership.

🎯 Requirements

• 5+ years of experience in a product management or product operations role at a B2B SaaS company • Exposure to high-functioning product operations and the ability to bring those practices into a new environment. • Proven ability to collaborate and influence cross-functionally across multiple teams (e.g. Customer Success, Sales, Engineering, Support) without direct authority, driving alignment and follow-through on shared processes • Experience writing clear product artifacts and requirements — including problem statements, user stories, and feature briefs — that enable engineering teams to execute with full context and confidence • Strong synthesis skills — able to identify patterns across disparate inputs and communicate them clearly to different audiences • Excellent written and verbal communication; comfortable adapting your message for frontline teams, engineering, and executive stakeholders - as well as comfortable engaging directly with customers in person or virtually, independently or alongside other customer-facing functions. • Organized, rigorous, and self-directed — able to build structure in ambiguous environments without becoming bureaucratic.