Cloud Support Administrator

🕒 October 21

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atmosera

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🔒 Cybersecurity

Cloud Computing • SaaS • Cybersecurity

Atmosera is a leading transformation services provider that specializes in Microsoft Azure solutions. They empower organizations to adopt, secure, and optimize their Azure environments, delivering managed services, cloud security, and technical training. With a focus on modern technology and human expertise, Atmosera offers services in Azure migration, application development, DevOps, data modernization, and security. They have been recognized for their excellence with the highest level of Microsoft Certification, ensuring high-quality service and client satisfaction.

📋 Description

• Manage network platforms, firewalls, VPNs, policy-based routing, and load balancing • Act as an escalation point for technicians and resolve high-priority incidents following ITIL best practices • Manage service requests according to change management procedures • Monitor, analyze, and resolve incidents for customer infrastructure in Azure • Install, configure, and administer customer systems in Azure • Communicate technical issues and solutions clearly to clients • Develop, maintain, and provide training on SOPs, best practices, customer runbooks, and automation processes • Deliver exceptional client service throughout the service lifecycle • Interface with other departments to provide client feedback and ensure success • Configure monitoring and alerting on physical and virtual infrastructure • Manage and maintain physical and virtual components, including Atmosera's management stack • Perform quality assurance checks on migrated and greenfield environments • Manage Azure Virtual Desktop, Azure Site Recovery, Disaster Recovery practices, and multiple client environments with Lighthouse • Ensure adherence to FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1, SOC 2, and internal security best practices • Manage and administer Windows and Linux servers • Configure and administer Hyper-V and VMware hypervisors • Participate in an on-call rotation for escalated support to meet SLAs • Implement infrastructure automation using PowerShell, Bicep, and CI/CD practices • Develop and maintain Bicep Infrastructure as Code templates for repeatable infrastructure deployments

🎯 Requirements

• Bachelor's degree in a technical field or equivalent experience • Minimum of 3 years of Azure Cloud support experience • 3+ years of experience in support administration, specifically with Azure Cloud • Experience with automation using PowerShell, Bicep, and CI/CD practices • Experience with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing • Ability to configure and administer Azure Site Recovery and troubleshoot complex issues • Knowledge of ITIL best practices for incident and problem management • Excellent written and verbal communication skills, including presenting technical information to clients • Strong analytical and root-cause analysis skills • Ability to work independently and as part of a team • Preferred experience with Hyper-V and VMware hypervisors • AZ-104 certification highly preferred; if not currently possessed, must obtain within 90 days of employment or be subject to termination • Ability to pass a US Public Trust background check; if not currently possessed, must obtain within 90 days of employment or be subject to termination

🏖️ Benefits

• Competitive salary commensurate with experience and skills • 100% company match on 401(k) contributions up to 4% of salary • Performance-based compensation with bonus potential • 100% employer-paid health, vision, and dental insurance for employees • Company-paid life, AD&D, short-term disability, and long-term disability insurance • Three weeks of paid time off • 11 paid holidays • Paid community service leave • Employee recognition and reward program • Ability to work from home or from a local US office

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