Community Intelligence & Engagement Manager

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

📱 Media

Architecture • Engineering • Media

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Monitor and analyze engagement, sentiment, trends, and emerging conversations across the design and make community ecosystem using AI-powered community intelligence tools such as Common Room and related tools • Track high-priority discussions across external and owned channels including Reddit, Discord, LinkedIn, YouTube, forums, and proprietary communities • Identify emerging themes, customer pain points, product feedback trends, advocacy opportunities, competitive signals, and reputational risks early • Surface meaningful insights and ecosystem health indicators to stakeholders through recurring reporting and actionable recommendations • Serve as a central coordination point (“air traffic controller”) for strategic community engagement across platforms and audiences • Build and manage signal-to-action workflows that route priority conversations to the appropriate internal SMEs, Expert Elite members, advocates, moderators, or partner stakeholders • Identify conversations requiring expert engagement and connect the right internal SMEs, advocacy members, or community leaders to customer discussions in a timely and credible manner • Partner closely with programs such as Expert Elite and ambassadors, creators, and technical advocates to activate authentic participation and thought leadership • Help ensure customer questions, technical discussions, and emerging concerns receive coordinated, timely, and authentic engagement across channels • Help identify prospective advocates, influential contributors, rising creators, and emerging detractors across the ecosystem • Support relationship-building initiatives with trusted voices in engineering, manufacturing, and design communities • Help strengthen Autodesk’s reputation through proactive, community-centered engagement strategies • Contribute to scalable frameworks that foster trust, advocacy, and sustained participation within technical communities • Develop and maintain frameworks for tracking sentiment, influence, engagement quality, advocacy, and community health • Translate ecosystem signals into actionable insights for community, product, marketing, and industry stakeholders • Provide recurring and ad hoc reports on community trends, risks, growth opportunities, and engagement performance • Use data and community intelligence to help prioritize strategic interventions and engagement investments • Leverage AI/LLM-powered workflows and tooling to improve community listening, trend detection, engagement coordination, and insight generation • Continuously evaluate emerging technologies and operational practices that can improve the scalability and effectiveness of community engagement efforts • Help establish best practices for responsible and human-centered use of AI within community management workflows

🎯 Requirements

• 3–5+ years of experience in community management, digital engagement, community operations, social intelligence, or ecosystem coordination within technical industries such as design, engineering, SaaS, developer communities, or related fields • Experience monitoring and engaging communities across platforms such as Reddit, Discord, LinkedIn, YouTube, forums, and proprietary community ecosystems • Familiarity with community intelligence, social listening, or ecosystem analytics platforms such as Common Room, Sprinklr, Brandwatch, Orbit, Khoros, or similar tools • Strong understanding of online community dynamics, trust-building, and advocacy development within technical or professional audiences • Proven ability to synthesize large volumes of community signals into clear insights and actionable recommendations • Excellent written and verbal communication skills with strong cross-functional collaboration capability • Highly organized and operationally-minded with the ability to manage multiple engagement streams simultaneously

🏖️ Benefits

• Annual cash bonuses • Stock grants • Comprehensive benefits package