Automattic
1001 - 5000 employees
Founded 2005
🌐 Web 3
🤝 Non-profit
💰 Funding Round on 2021-05
Web 3 • Software • Non-profit
Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.
Support Engineer, VIP
Job not on LinkedIn
🕒 May 7
🇺🇸 United States – Remote
💵 $55k - $85k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 8%
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Automattic
1001 - 5000 employees
Founded 2005
🌐 Web 3
🤝 Non-profit
💰 Funding Round on 2021-05
Web 3 • Software • Non-profit
Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.
📋 Description
• Providing high-quality technical support and consultation through Zendesk tickets and customer calls. • Handling escalated customer issues that require deeper investigation, including urgent tickets and complex debugging scenarios. • In-depth debugging that requires close examination of logs and analysis of customer codebases. • Providing technical guidance to customers on WordPress best practices.
🎯 Requirements
• US-based position • Self-motivated and collaborative work ethic • Strong troubleshooting abilities • Experience in customer-facing technical roles
🏖️ Benefits
• Open vacation policy • Remote work options • Competitive base salary • Financial clarity without complex variable components • Access to benefits as per country
Apply NowSimilar Jobs
🕒 May 1
IT Support Technician providing technical support for approximately 90 employees at Interdependence. Managing IT functions like Microsoft 365 administration and onboarding processes.
🕒 April 30
Controls Group Support Engineer at Serverfarm supporting data center control systems deployment and operations. Focused on validating, troubleshooting, and ensuring quality in data center control systems.
🇺🇸 United States – Remote
💵 $80k - $100k / year
💰 Debt Financing on 2021-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🕒 April 30
Support Engineer supporting SaaS products for rehabilitation therapy businesses by bridging gaps between engineering and client experience teams. Diagnose issues, debug, and articulate solutions.
🕒 April 29
Sr. Support Engineer providing remote support for EBS applications at Rimini Street. Troubleshooting and implementing Oracle ASCP solutions as part of a global customer support team.
🇺🇸 United States – Remote
💵 $128k - $160k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
🕒 April 28
Customer Support Developer at Airbyte combining development skills with customer support for a cloud integration platform. Engage in troubleshooting and database connector development to assist customers effectively.
🇺🇸 United States – Remote
💵 $99k - $115k / year
💰 $150M Series B - Airbyte on 2021-12
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🦅 H1B Visa Sponsor
