IT Support Technician

🕒 May 1

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Interdependence

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📱 Media

🤖 Artificial Intelligence

🤝 B2B

Media • Artificial Intelligence • B2B

Interdependence is a strategic integrated communications firm that combines public relations, social media, influencer marketing, experiential/event marketing and strategic brand development with a proprietary AI predictive analytics platform called Interviewed®. The agency uses AI-powered media relations and creative storytelling to drive earned media, boost website traffic and conversions, and increase brand credibility for clients across technology, healthcare, biotech, travel and consumer sectors. Interdependence markets itself as a results-driven, technology-enabled partner for businesses seeking aggressive, targeted PR and integrated marketing campaigns.

📋 Description

• Provide day-to-day IT support for approximately 90 employees, handling 30–80 monthly support requests across a range of L1 technical issues • Serve as the primary helpdesk contact, delivering timely and effective support via phone, email, and messaging platforms • Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune • Manage employee onboarding and offboarding processes, including account creation, license assignment, access provisioning, and equipment setup • Perform routine IT tasks such as password resets, email alias creation, user permissions, and basic system troubleshooting • Support device management, including configuration and maintenance of laptops and mobile devices • Assist with IT documentation, knowledge base development, and process improvements to enhance efficiency and user experience • Collaborate with internal teams and external IT vendors or managed service providers as needed • Maintain a high level of customer service, ensuring a positive and supportive experience for all employees • Identify opportunities to streamline IT workflows, improve systems, and enhance overall support operations

🎯 Requirements

• 5–7 years of experience in IT support, helpdesk operations, or a related technical support role • Strong experience with Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune • Experience managing user accounts, permissions, and onboarding/offboarding processes in a business environment • Excellent troubleshooting skills across common hardware, software, and connectivity issues • Strong verbal communication skills with the ability to explain technical concepts clearly to non-technical users • Patience and a customer-first mindset, with a willingness to provide hands-on support and guidance • Experience supporting a remote workforce • Strong organizational skills and ability to manage multiple requests simultaneously • Ability to work independently while staying highly responsive and collaborative • Comfortable working U.S. business hours.