Customer Service Representative

🔥 2 hours ago

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1904

🔬 Science

🧬 Biotechnology

⚕️ Healthcare Insurance

Science • Biotechnology • Healthcare Insurance

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. The company collaborates with scientists around the world to enable breakthroughs in medicine, healthcare, and technology. Avantor offers a proven portfolio of trusted, quality brands used in research, development, and production activities across more than 300,000 customer locations in 180 countries. It focuses on supporting scientific journeys through reliable products, digital solutions, innovation, and manufacturing facilities. Avantor is committed to sustainability, advancing biopharma, and enhancing scientific collaboration with digital technologies.

📋 Description

• Executes day-to-day customer service tasks by following a varied set of procedures to address customer inquiries and issues. • Manages customer expectations and coordinates resolutions across departments. • Maintains accurate records of customer interactions for follow-up actions. • Responds to customer inquiries about order modifications, returns, or shipping issues. • Communicates regularly with internal teams (e.g., logistics, sales) to gather necessary information and resolve customer concerns promptly. • Provides explanations to customers on product features, order statuses, or returns policies. • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.

🎯 Requirements

• High School diploma is required • 1-3 years applicable experience in customer service type role • Intermediate PC skills required; must be able to work in multiple systems concurrently • SAP, C4C (SAP Cloud), or other CRM tool experience preferred. • Bilingual in French and English is preferred.

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Flexible work arrangements • Professional development opportunities