Professional Services Manager

🔥 9 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $78.5k - $125.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Serve as a customer-facing technical deployment expert for Axon public safety technology • Own deployments from pre-installation planning and site readiness through installation, configuration, commissioning, customer training, documentation, and handoff • Serve as onsite Axon technical lead and primary deployment contact • Install, configure, commission, validate, and support Axon hardware, software, cameras, networking equipment, and connected technologies • Perform technical reviews and verify infrastructure, networking, power, access, and other site prerequisites • Execute field commissioning and system validation testing • Manage multiple deployments, deadlines, and changing priorities • Identify deployment risks and resolve them with customers and internal teams • Install and configure IP cameras, Windows systems, routers, cellular devices, and supporting infrastructure • Install, terminate, test, and troubleshoot low-voltage cabling • Support vehicle-based technologies, wireless communications, Cradlepoint routers, and 12V DC systems • Validate third-party installation quality and provide technical direction to installation teams • Troubleshoot hardware, software, networking, cellular connectivity, cameras, Windows systems, and integrations • Diagnose TCP/IP, LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular issues • Perform root-cause analysis and escalate complex issues to Product Management, Engineering, Technical Support, or other teams • Build relationships with customer technical and operational stakeholders • Advise customers on configuration, infrastructure, hardware placement, networking, and deployment best practices • Conduct technical and operational training for administrators, technical contacts, and end users • Create site assessments, network diagrams, installation records, configurations, and deployment reports • Maintain project status and administrative updates • Capture lessons learned and improve deployment processes and standards • Collaborate with Professional Services, Customer Success, Sales, Solutions Engineering, Product Management, Engineering, Technical Support, and third-party installation partners

🎯 Requirements

• 3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience • Strong knowledge of TCP/IP networking and network troubleshooting • Experience deploying and troubleshooting technology in IP-based network environments • Working knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications • Hands-on experience installing, configuring, supporting, or troubleshooting network-connected hardware and software • Working knowledge of Windows operating systems and applications • Strong troubleshooting and root-cause-analysis skills across hardware, software, networking, and infrastructure • Demonstrated experience working directly with customers in technical environments • Ability to independently own technical projects from preparation through completion • Ability to read and follow technical documentation, diagrams, installation standards, and defined deployment procedures • Strong written and verbal communication skills • Ability to explain technical concepts and train technical and non-technical users • Strong organizational skills and attention to detail • Ability to manage multiple priorities and adapt to changing field conditions • Ability to work independently with minimal supervision while contributing effectively within a larger team • Ability and willingness to travel extensively throughout the United States • Valid driver’s license with an acceptable driving record • Ability to stand, bend, climb, stoop, and lift or carry equipment up to 75 pounds, with or without reasonable accommodation • Preferred: experience in public safety technology, field-based technology deployments, ALPR, IP cameras and video systems, physical security systems, low-voltage cabling, vehicle electronics, Cradlepoint routers, cellular and wireless communications, Windows server environments, fixed-position camera infrastructure, pole-mounted or solar-powered technology, fleet or emergency vehicle technology, project or deployment management, or law enforcement/public safety agencies • Relevant technical certifications such as CompTIA A+, Network+, Security+, CCNA, Cradlepoint certifications, EVT, ASE Electronics, or equivalent industry certifications are a plus

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Snacks in offices

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