Controls Support Technician, PLC – 2nd Shift

Job not on LinkedIn

🕒 October 22

🇺🇸 United States – Remote

💵 $36 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 19 days.
• Jobs at this company usually fill in 56 days.

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Barry-Wehmiller

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Barry-Wehmiller is an industrial manufacturing conglomerate headquartered in St. Louis, Missouri, founded in 1885. The company focuses on packaging equipment and solutions, providing capabilities in corrugating, sheeting, and paper processing, as well as industrial services such as engineering and IT consulting. With a strong emphasis on people-centered leadership and company culture, Barry-Wehmiller is dedicated to creating a positive impact on both their employees and the wider community through training, consulting, and investment initiatives.

📋 Description

• Serve as the primary point of contact for incoming customer requests during second shift • Triage calls, route parts inquiries, escalate issues to the next shift, and provide direct technical support • Communicate with customers to understand and resolve equipment issues • Respond urgently to unplanned customer issues and provide breakdown support for component replacements, including HMIs, drives and PLCs • Provide support for on-the-go programming changes with minimal supervision • VPN into customer machines remotely to troubleshoot PLCs, drives and devices • Document customer issues and resolutions in the asset management system • Use the ERP system to find parts and arrange shipment to customers outside normal business hours • Use controls and process expertise to support the team and customers • Review customer data, react to alarms, investigate downtime, and provide productivity and efficiency recommendations • Identify continuous improvement opportunities and support measurable process improvements • Communicate with product line engineering by recommending machine changes and conveying customer feedback • Evaluate, implement and test new technology • Create and sustain a safe work environment • Perform other duties as assigned

🎯 Requirements

• A two-year associate degree in electro-mechanical, electrical design, or a related field and five years of machine troubleshooting experience, or a high school diploma and seven years of machine troubleshooting experience • Expert in controls and machine processes for print equipment • Knowledge of flexographic printing presses is a plus but not a requirement • Proficient in Rockwell and Indramat software • Knowledgeable in Rockwell and Indramat hardware • Strong technical and troubleshooting skills with the ability to diagnose and resolve issues independently • Excellent customer service skills with the ability to manage multiple types of inquiries and prioritize effectively • Self-motivated with strong decision-making capabilities • Proficient in mechanical, pneumatic and control systems • Ability to travel several weeks per year to customer sites and the main factory for training • Ability to work the second-shift schedule and train on first shift as required • Ability to bend, squat, climb, grasp, reach, lift and move about frequently and for extended periods • Ability to lift, move or transfer up to 50 lbs. frequently, or more occasionally • Ability to walk, stand or otherwise move about continuously • Ability to work around typical machine shop physical hazards, potentially requiring respiratory protection • Occasional travel by car or air

🏖️ Benefits

• Ability to travel several weeks per year to customer sites and the main factory for training • Position is fully remote with occasional travel requirements • Equal opportunity employer • Reasonable accommodations during the interview process • Potential pre-employment screening, including drug screening, reference checks, employment verifications, background screening and/or skills assessments

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