Application & End User Support Technician

Job not on LinkedIn

🕒 October 21

🇺🇸 United States – Remote

💵 $0 - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 20 days.
• Jobs at this company usually fill in 26 days.

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Medlogix

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2017-06

Healthcare • Consulting • Logistics

Medlogix is a company that specializes in providing comprehensive medical services, including workers' compensation, auto medical services, and group health services. They offer online referral systems and eBilling solutions to streamline the management of medical claims. With a focus on technology, Medlogix employs innovative platforms like MyMedlogix™ and MedlogixU™ to enhance their services and ensure exceptional client experiences.

📋 Description

• Provide Tier 1-2 support for business applications, laptops, desktops, mobile devices, printers, peripherals, and remote-access tools • Troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and access-related issues • Assist with passwords, multifactor authentication, account access, and group membership in Active Directory and Microsoft Entra ID • Own service desk requests from initial contact through resolution or effective escalation, while keeping users informed • Support onboarding by preparing devices, coordinating access, installing approved software, and helping new employees get started • Work with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems • Create support notes, user instructions, and knowledge articles • Help employees adopt Microsoft 365 Copilot and other approved business tools • Identify suspicious activity or potential security concerns and escalate them promptly • Suggest improvements to support processes, systems, documentation, and training

🎯 Requirements

• Associate's or bachelor's degree in information technology or equivalent practical experience • CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or similar certifications are preferred • Two to three years of experience in help desk, desktop support, application support, or end-user support • Practical experience supporting Microsoft 365, Windows devices, user accounts, and common business applications • Strong troubleshooting skills and judgment about escalation • Clear, professional communication with technical and non-technical users • Customer-focused approach, strong follow-through, and accurate documentation habits • Ability to take ownership and keep users informed until resolution • Ability to remain calm and methodical when priorities shift or multiple requests arrive • Ability to explain technical topics practically and accessibly • Commitment to security, confidentiality, teamwork, and continuous improvement • Interest in learning new applications and helping others use technology effectively

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