Client Support Technician

🕒 October 20

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 21 days.
• Jobs at this company usually fill in 28 days.

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Softdocs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

📚 Education

🏛️ Government

☁️ SaaS

Education • Government • SaaS

Softdocs is a document management and process automation platform focused on eliminating manual, paper-based workflows for higher education institutions, K-12 school districts, and government agencies. The cloud-native solution provides document storage, no-code workflow automation, user-friendly eForms, unlimited eSignatures, and intelligent document and transcript processing to digitize records, speed approvals, and improve security and business continuity. Softdocs serves over 1,000 public-sector customers and emphasizes secure, enterprise-grade cloud migration and long-term total cost of ownership improvements.

📋 Description

• Provide professional, friendly, and timely support for Softdocs products • Communicate clearly and positively to drive case resolution • Document every issue, action, and outcome accurately in the support system • Respond to requests via email, chat, phone, and case management tools • Manage multiple open cases and prioritize effectively in a fast-paced environment • Collaborate with internal teams to resolve complex issues and share knowledge • Interpret application and system logs to troubleshoot functionality • Stay current on product updates and features through training and self-learning • Suggest improvements for internal documentation and support processes • Troubleshoot databases, logs, and application behavior to identify root causes and guide clients toward successful outcomes

🎯 Requirements

• Knowledge of Microsoft SQL Server or a comparable database, including DML commands • Familiarity with HTML, CSS, and JavaScript • Understanding of server and network fundamentals • Excellent written and verbal communication • Strong problem-solving and analytical mindset • Ability to explain technical concepts to non-technical users • Detail-oriented with a focus on documentation accuracy • Comfortable multitasking and working independently in a remote environment • Bachelor’s or Associate’s degree in Computer Science, Information Systems, or related field — or equivalent experience • 2+ years of experience in IT, technical support, or a related technical field • 2+ years of customer service or client-facing experience

🏖️ Benefits

• 100% remote work from anywhere in the U.S. • Direct access to the CEO and senior leaders from day one • Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave • Laptop/equipment stipend • Training, learning opportunities, and leadership exposure • Mentorship and collaboration with senior leaders and cross-functional teams • People-first culture with family time valued

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