Technical Customer Success Manager

Job not on LinkedIn

🕒 July 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Base

WebsiteLinkedInAll Job Openings

11 - 50 employees

₿ Crypto

Crypto

Base is the platform for financial transactions at scale, a blockchain built by Coinbase that is positioned as "the blockchain for global finance. " It offers low-cost, sub-second, always-on transactions, deep liquidity, and interoperability with other chains. Base supports products such as Ledgers and Base MCP (agent wallets), and solutions including Trading, Payments, and Agents. It targets onchain trading, asset tokenization, instant global payments with stablecoin transfers, and developer tooling (Dashboard, documentation, block explorer). It emphasizes security and being built on Ethereum, trusted by institutions and Coinbase. Latest updates mention technical improvements (Base Azul, Unified Base Chain Stack) and features for builders (Builder Codes & ERC-8021).

📋 Description

• Manage a portfolio of customer accounts • Understand customer goals, workflows, and business objectives • Drive adoption, value realization, and long-term customer success • Identify opportunities to improve customer outcomes through new AI insights, Agents, workflows, modules, and use cases • Act as a trusted advisor and partner to customer stakeholders • Train and enable customers on platform capabilities and best practices • Innovate and help companies create GOAT-level customer programs and experiences. • Design customer experiences and programs with our vibe-coding studio and agentic /standard workflows and automations within the platform • Independently lead basic integrations, smaller implementations, module launches, and expansion projects • Partner with onboarding resources on larger or more complex deployments, and with R&D teams when advanced technical support is required • Leverage AI tools and automation to increase productivity and customer impact • Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities • Surface customer feedback, product gaps, and emerging use cases to internal teams • Contribute ideas that help scale customer success operations through AI and automation

🎯 Requirements

• 4+ years of experience in Technical Customer Success, Solutions Consulting, Professional Services, Solutions Engineering, Technical Account Management, or similar customer-facing roles in tech companies • A blend of technical expertise (integrations, CRM implementation, software configuration) and project management skills • Strong consultative problem-solving skills and the ability to translate customer goals into practical solutions • Strong communication skills and confidence working directly with customers • Comfortable operating independently in a fast-moving environment • Curious, proactive, and eager to learn new technologies and use cases • Experience with customer marketing, advocacy, community, scaled/digital CS program, or RevOps/CSOps- a plus!

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development