Senior Technical Implementation Specialist

🕒 July 28

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 15%

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Plenful

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $50M Series B - Plenful on 2025-04

Healthcare • Artificial Intelligence • SaaS

Plenful is an AI workflow automation platform purpose-built for pharmacy and infusion teams. It automates complex administrative pharmacy workflows—especially around 340B audit & optimization, referral capture, rebate management, Maximum Fair Price (MFP) intelligence, prior authorization, and order intake—using AI (including LLMs) to process structured and unstructured data, integrate disparate systems (APIs, HL7, SFTPs, PDFs, databases), and scale enterprise operations. Plenful emphasizes compliance, revenue capture, and productivity gains (e. g. , automating over 95% of work, reducing prior authorization manual work by >75%, increasing review capacity and order intake efficiency), and serves health systems, specialty pharmacies, infusion practices, and provider groups.

📋 Description

• Configure Plenful for New Customers and Use Cases — Work with customers to execute implementation on established use cases • Engage Customers — Represent Plenful in meetings to gather feedback and understand client-specific needs • Support Customers — Provide omnichannel support and help build documentation on best practices for Plenful platform • Collaborate with Account Management and Sales — Define operational requirements for use case templates and modules • Work with Engineering and Product Solutions — Communicate new feature needs and feedback

🎯 Requirements

• 4+ years in Solutions Engineering, Implementation, Technical Account Management, or a related field • Direct customer interaction and relationship management experience • Ability to explain complex technical problems clearly, tailored to audience • Proficiency in SQL and Python • Experience with APIs and/or healthcare integration standards (FHIR, HL7) • Familiarity with JSON, XML, and YAML • Clear and confident written and verbal communication • Strong problem-solving skills with a focus on customer experience • Organizational skills to manage multiple accounts independently • Genuine interest in healthcare and improving industry efficiency • Comfort in a fast-moving environment • Bonus points for healthcare industry experience and a BA/BS degree

🏖️ Benefits

• Healthcare Coverage — Full medical, dental, and vision insurance for you and participation for your family • 401(k) with Company Match — Plenful matches 50% of your first 3% contributed • Equity — Every full-time employee shares in our success • Unlimited PTO — Take the time you need, when you need it • Daily Lunch Stipend — $100/week to cover your midday meals • Wellness Stipend — $100/month to support your health and well-being • Commuter Benefits — $100/month for SF and NYC-based employees • Parental Leave — Paid leave to support growing families