Technical Support Analyst

🕒 June 8

🇺🇸 United States – Remote

💵 $49.5k - $74.2k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

📣 Marketing

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Deliver exceptional customer service to Bazaarvoice clients • Manage complex troubleshooting scenarios while acting as a premium customer advocate • Champion a knowledge-first culture and embrace modern AI tools • Prioritize and manage inbound customer requests across various channels • Analyze technical problems and execute root-cause solutions • Own resolution for technical requests including User Access Management

🎯 Requirements

• 12+ months of experience in a high-touch Client Care or Technical Support role • Exceptional written and verbal communication skills • Passion for using automation and modern AI-driven tools • Solid understanding of enterprise case management workflows and ticketing infrastructure • Foundational knowledge of frontend web technologies (HTML, CSS, and JavaScript) • A self-motivated, resilient team player

🏖️ Benefits

• Equal employment opportunities • Commitment to diversity and inclusion