Member Service Agent

Job not on LinkedIn

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $46.8k - $58.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCAA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

🚘 Automotive

✈️ Travel

Insurance • Automotive • Travel

BCAA is the most trusted organization in British Columbia, serving 1 in 3 households with a range of industry-leading products including home, auto, travel, and life insurance. Additionally, BCAA provides roadside assistance, car sharing services, and full auto repair services through its Auto Service Centres. The organization is recognized as a BC Top Employer and stands out as one of BC's most trusted brands.

📋 Description

• Deliver exceptional front-line customer service and long-lasting Member experiences • Act as an Evo ambassador and support BC’s car sharing service • Address Member inquiries and resolve issues quickly • Provide customer service via phone, email, and live chat • Identify opportunities to empower Members and build long-lasting relationships • Perform administrative tasks based on evolving departmental business needs • Participate in job-specific training • Work remotely within a flexible environment • Work Wednesday to Saturday, from 7:00 p.m. to 5:00 a.m.

🎯 Requirements

• At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience • At least two years’ experience in customer service, preferably in a call center setting • Technical skills and willingness to learn PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software • Rapid-fire typing skills (40 wpm) are a bonus • Availability for flexible shift work, including potential statutory holidays, weekdays, and weekends • Willingness to work as part of a virtual 24/7 call centre and participate in a shift bid process • Must successfully pass a background check, which may include criminal, identification, and reference checks

🏖️ Benefits

• Performance bonus target of 5%, with the opportunity to earn up to 9% • BCAA benefits • Shift differentials after 6pm and on Sundays • Learning and growth opportunities • Career advancement and personal development programs • Wellness account • Flexfits Benefits Program • Health care spending account • Pension plan • Other perks and programs to help build personal wealth • BCAA membership with access to deals and discounts • Flexible remote work environment • Work-life balance support • Equal Opportunity Employer committed to accessible, inclusive employment