EDI Operations Specialist – Customer Care

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Review incoming electronic orders and make corrections as needed to enable orders to flow through the order management process • Create requests in appropriate databases to support customer orders, including new customer account setup and customer pricing • Identify and coordinate resolution of issues that may negatively affect customer satisfaction • Review orders for accuracy and completeness; confirm and/or correct customer orders • Meet or exceed established order accuracy and turnaround-time standards • Handle customer contacts professionally and courteously • Compose accurate, prompt, and appropriate replies to customer contacts • Handle complaints according to FDA regulations governing medical devices • Participate in projects and team meetings • Provide support to other team members • Identify continuous improvement opportunities and provide process-improvement feedback • Report to the Supervisor, EDI Operations

🎯 Requirements

• 1+ years of customer service experience – Required • 1+ years of SAP ECC, S/4HANA experience – required • Microsoft Office experience – required • High School Diploma or equivalent – required • Ability to handle complaints according to FDA regulations governing medical devices • Work on US BD 1st Shift, 7:30am–4pm (United States of America)

🏖️ Benefits

• COVID-19 vaccination coverage may be required for certain roles • COVID-19 testing may be available and/or required in some locations • Workplace accommodation requests considered pursuant to applicable law • Learning, growth, and professional development opportunities • In-person collaboration supporting learning, progress, and success