Operations Support Specialist

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outcomes®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Outcomes is a healthcare technology company that provides a unified clinical pharmacy and patient-engagement platform connecting pharmacies, payers, providers, and pharmaceutical companies. Its suite includes pharmacy management systems (Rx30, ComputerRx), telepharmacy (TelePharm), IVR, patient engagement and adherence tools, medication therapy management, reconciliation and clinical services that help pharmacies monetize clinical opportunities and improve adherence. Outcomes highlights scale (70M+ patients, 48K+ pharmacies, 68K+ practice sites) and promotes revenue/diversification for pharmacies while enabling payers and pharma to access patients at the point of care.

📋 Description

• Coordinate and track operational projects, action items, and follow-up activities • Support audits, compliance reviews, grievances, and documentation requests • Facilitate communication between departments and stakeholders • Develop, maintain, and organize SOPs, job aids, and operational documentation • Assist with data collection, validation, report preparation, and distribution • Submit, monitor, and track technology-related issues and support requests • Assist with system testing, workflow validation, and implementation activities • Support user access management and technology-related administrative tasks • Identify opportunities to improve operational workflows and administrative processes • Provide first-level technical support to remote associates and escalate complex issues to IT • Support onboarding logistics, training coordination, and scheduling • Maintain training records and completion tracking • Assist with engagement initiatives and operational communications • Support leadership with ad hoc requests, projects, analysis, and operational initiatives • Promote a mission-driven team culture and comply with company policies

🎯 Requirements

• Minimum 2 years of work experience in operational support, administrative support, communications, or human resources • Associate's degree or equivalent experience required • Strong organizational skills and exceptional attention to detail • Ability to manage multiple priorities and meet deadlines • Strong written and verbal communication skills • Ability to work independently while coordinating across multiple teams • Strong problem-solving and critical-thinking skills • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook) • Experience maintaining documentation, trackers, and operational records • Ability to handle confidential and sensitive information appropriately • Experience working in a fast-paced operational environment • Working knowledge of computer hardware, software, remote work tools, and basic troubleshooting • Experience with reporting and operational documentation • Proficiency in MS Office Suite and product/project tracking tools • Experience providing basic technical support

🏖️ Benefits

• Medical, Dental and Vision Plans • Voluntary Benefits • HSA & FSA • Fertility & Family Planning Benefits • Paid Parental Leave • Adoption Assistance Program • Employee Resource Groups • Flex PTO for Exempt Associates • Up to 15 PTO days in first year of employment for non-exempt associates • 11 Paid Holidays • Corporate Wellness Program • 401k plan with pre-tax and Roth contribution options • Employer match on 401k contributions