Head of People – Organizational Effectiveness

🕒 July 23

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $120k - $150k / year

⏰ Full Time

🔴 Lead

👥 People Operations

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Better Impact Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

☁️ SaaS

🤝 B2B

🌍 Social Impact

SaaS • B2B • Social Impact

Better Impact Inc. is a software company that provides cloud-based volunteer, membership, and client management solutions for nonprofits, volunteer centers, and corporate CSR programs. Its platform automates volunteer recruitment, scheduling, training, communications, and reporting, and integrates tools for tracking impact and membership administration. Better Impact operates as a SaaS provider serving organizations of various sizes and focuses on improving volunteer engagement and measuring social impact.

📋 Description

• Build and run the People operating model, including intake, ownership, escalation paths, documentation standards, decision rights, and service expectations. • Lead the people side of integration across legacy Better Impact and Galaxy Digital teams. • Create stronger hiring discipline, including workforce planning, role definition, and the process for opening critical roles. • Oversee payroll, benefits, HRIS, onboarding, off-boarding, and employee data accuracy. • Build practical, trusted processes for employee relations, performance management, corrective action, investigations, feedback, and documentation. • Help managers become stronger first-line people leaders, with clearer expectations and better tools. • Build compensation administration and governance practices, including benchmarking inputs, role levels, review processes, and decision rules. • Maintain jurisdiction-aware People practices across Canada, the US, the UK, and Australia. • Define People requirements for HRIS, payroll, data migration, access, privacy, and system rationalization. • Establish a steady rhythm for employee engagement, culture integration, internal communication, and retention-risk visibility. • Work with outside employment counsel, payroll, benefits, HRIS, EOR/PEO, and recruiting vendors where specialized support is needed.

🎯 Requirements

• 8+ years of progressive People, HR, or People Operations experience. • 3+ years in a senior full-function People leadership role, such as Head of People, Senior Director of People, VP People, or equivalent. • Experience building or rebuilding People operations at a 75–250 person SaaS, software, B2B technology, or similarly complex organization. • Direct experience with employee relations, performance management, corrective action, investigations, and employment-risk escalation. • Experience operating across more than one employment jurisdiction, with the judgment to know when to use outside counsel, vendors, or internal process. • Hands-on ownership of HRIS and payroll vendors, including troubleshooting, process improvement, vendor management, and system rationalization. • Experience building hiring, onboarding, off-boarding, performance management, compensation governance, or manager enablement processes from scratch or from an underdeveloped state. • Experience advising senior leaders clearly, including when the answer is uncomfortable. • Experience handling employee matters with sound judgment while protecting the company and treating people with dignity. • Experience explaining decisions, expectations, and tradeoffs clearly. • Experience documenting People decisions and processes with appropriate operational discipline.

🏖️ Benefits

• Medical, dental & vision insurance (after 90 days) • 401(k) program with an employer match (after 90 days) • Unlimited vacation + 9 paid holidays • Paid parental leave