Bilingual Associate Program Manager

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Reporting to the Program Manager, the Associate Program Manager is responsible for supporting the day-to-day operations of the Patient Support Program(s). • This is a position that includes supporting direct oversight of a team of reimbursement specialists, caseworkers, and/or administrative staff. • The Associate Program Manager will be expected to participate in client meetings, business reviews, continuous improvement, and training & development to deliver Program services to the Program sponsor(s). • Ensure that the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc is achieved. • Influential leadership of program staff across Canada. • In collaboration with the program manager, ongoing evaluation of program strengths, weaknesses and potential areas for improvement. • In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting. • In collaboration with the training team, author and implement program SOPs, work instructions, and any other training material. • In collaboration with the finance team, ensure monthly invoices are created accurately, vendor invoices are reconciled, and submitted punctually to the appropriate parties. • Participate/lead in respective client meetings and day to day client communications. • Participate as directed by the Program Manager in any special projects. • Make recommendations for changes in operations and assist in the execution of these changes. • Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance is achieved. • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities, and Change Controls. • Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

🎯 Requirements

• A Bachelor’s degree program and/or an equivalent combination of experience and education is required. • A minimum of 3-5 years of experience in healthcare/pharmaceutical related field. • Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation. • Proven ability to manage multiple priorities and use critical thinking. • Proven customer relationship and/or account management skills with direct client interaction. • English proficiency is required for this position to effectively communicate with internal and external stakeholders. • Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

🏖️ Benefits

• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers. • Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey. • Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.