Bilingual Program Coordinator

🕒 May 9

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients; • Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program; • Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians; • Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public/federal funding programs; • Coordinate with dispensing pharmacy and injection training sites once funding has been obtained; • Acquire in depth knowledge of public / private and federal funding mechanisms; • Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms; • Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers; • Responding promptly and professionally to physician enrolment requests; • Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals.

🎯 Requirements

• Bilingualism in English and French is an asset; • Ability to handle a high caseload in a fast-paced, changing environment; • Minimum of 2 years experience in customer/client service experience; • Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel); • Professional/courteous/efficient telephone manner; • Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines; • Strong communication and interpersonal skills; • Ability to work independently and in a team environment; • High attention to detail; • Prior experience in a reimbursement role is a strong asset; • Experience in biologics will be considered an asset; • Experience in the healthcare, pharmaceutical, or insurance industry is an asset; • Ability to resolve issues effectively and efficiently.

🏖️ Benefits

• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being. • Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers. • Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey. • Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.