Bilingual Home Advisor

🕒 May 3

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RBC

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10,000+ employees

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.

📋 Description

• Provide professional credit advice to assist while navigating the multiple stages of the home buying journey • Support full end to end mortgage fulfillment leveraging Casper and Linx • Establish a regular contact strategy and diligently update systems • Deepen client relationships by guiding the client through the stages of the home buying journey • Use new and innovative tools such as video-enabled capabilities, screen share and advisor/client dashboards • Develop strong partner relationships to support mortgage referrals and application fulfillment • Keep up to date on relevant RBC policies and procedures

🎯 Requirements

• Must have 2-3 years proven experience in the financial services industry • Ability to provide complex credit advice including mortgage fulfillment • Bilingualism (English and French) required • A change and agile mindset, consistently delivering an exceptional client experience • Strong interpersonal skills that build trust, drive loyalty and proactively seek to nurture and develop client relationships • Excellent communication skills, time management, and prioritization and organizational skills • Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.) • Flexibility to provide advice and service during evenings and weekends • Ability to work independently as a Remote Office Employee (ROE) • Must be able to meet with the technological and confidentiality requirements of the role

🏖️ Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits • Competitive compensation • Commissions • Stock where applicable • Ability to make a difference and lasting impact • Work in a dynamic, collaborative, progressive, and high-performing team • A world-class training program in financial services