Operations Supervisor

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📦 Logistics

🏥 Healthcare

💊 Pharmaceuticals

Logistics • Healthcare • Pharmaceuticals

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Manage the day-to-day activities of the Patient Service Coordinator team • Ensure operational efficiency, high-quality patient care, and compliance with service standards • Lead, coach, and mentor the team • Conduct coaching sessions, team meetings, and performance evaluations • Identify training needs and support development plans • Manage daily operations and adherence to workflows, policies, and service standards • Monitor team and individual KPIs, including call metrics, service levels, and patient satisfaction • Drive performance improvements • Oversee workforce planning, scheduling, and resource allocation • Act as an escalation point for complex issues and ensure timely resolution • Support change management initiatives involving new processes and technologies • Collaborate with supervisors and cross-functional teams to ensure consistency, share best practices, and improve workflows • Maintain quality, compliance, and patient safety standards, including reporting and audit support • Communicate performance insights and recommendations to leadership and stakeholders

🎯 Requirements

• Post-secondary education in Business Administration, Healthcare Management, or a related field, or equivalent experience • 3+ years of experience in healthcare, customer service, or a healthcare call center environment • 1–2 years of experience in a supervisory/leadership role • Healthcare industry knowledge • Experience in Patient Support Programs (PSP) • Experience as an RN/RPN/LPN considered an asset • Strong leadership, people management, and team development skills • Excellent communication, collaboration, and organizational skills • Strong attention to detail • Proficiency in Microsoft Office 365 • Experience with Salesforce CRM or workforce management tools is an asset • Patient-focused mindset with commitment to high-quality service • Bilingual in English and French (required)

🏖️ Benefits

• Shifts limited to days and evenings • Closed on holidays • Professional development opportunities • Training and continuous learning • Collaborative culture and employee feedback initiatives • Local activities and national initiatives • Equal opportunity and inclusive workplace • Healthy and safe work environment • Accessible workplace and accommodations during the selection process