Operations Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CARMS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CARMS is a UK-based provider of training, consultancy, products and e-learning focused on conflict management, personal safety, physical intervention, restraint, behavioural detection, and event/crowd management. They deliver accredited qualifications, specialist and bespoke training, blended online courses via an LMS, and consultancy services including policy and risk management, evaluation and expert witness support. CARMS also supplies safety and restraint equipment and works primarily with public- and private-sector organisations such as law enforcement, custodial services, care providers and security teams.

📋 Description

• Support the administration and execution of the residency matching process • Provide operational support for residency matching and platform operations • Support match activities and validate operational data for integrity, accuracy, and compliance with timelines • Develop, review, and maintain operational timelines, procedures, and business processes • Review and evaluate system functionality, policy changes, and business requirements • Incorporate updates into operational processes and documentation • Prepare operational reports, metrics, and ad hoc analyses • Develop and maintain process documentation, standard operating procedures, and operational guides • Support testing for new system releases, enhancements, and operational improvements • Participate in continuous improvement initiatives focused on processes and service delivery • Provide support to the Client Services team during peak periods • Ensure timely and accurate communication to maintain a high standard of customer experience • Support cross-functional project teams • Provide operational guidance and knowledge sharing to colleagues and internal stakeholders • Contribute to optimization of platform processes, reporting, and operational workflows

🎯 Requirements

• Bachelor's degree in business administration, operations management, analytics, health or public administration, or a related field • Minimum 3 years of experience in operations, client services, administration, project coordination, or a related field • Strong critical thinking and organizational skills • Ability to manage multiple tasks, deadlines, and competing priorities • Experience analyzing data and translating insights into operational improvements • Excellent attention to detail and commitment to accuracy • Demonstrated ability to identify and improve business processes • Ability to learn and adopt new technologies, systems, and AI-enabled productivity tools • Experience participating in system implementations, testing, or operational change initiatives • Ability to work independently while collaborating effectively in a remote team environment • Proficiency with Microsoft 365 applications, particularly Excel, Teams, and SharePoint • Familiarity with CRM tools such as HubSpot or similar platforms • Bilingualism (English and French) is considered a strong asset • Must be based in Canada • Occasional overtime may be required to meet critical deadlines

🏖️ Benefits

• Full-time, permanent employment • Fully remote, remote-first work environment • Occasional travel • Comprehensive benefits program • Industry-leading defined contribution pension plan • Continuous quality improvement (CQI) support • Professional development • Equitable, diverse, and inclusive workplace • Accommodations available upon request throughout all stages of recruitment