Business Analyst – Creatio

Job not on LinkedIn

🔥 4 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bits In Glass

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Private equity on 2024-03

Consulting • Logistics • Manufacturing

Bits In Glass is a global boutique consulting firm that designs, builds, and manages intelligent automation and integration solutions for enterprise clients. The company specializes in enterprise AI and data engineering, low-code/no-code development, process automation (including RPA and BPA), enterprise application integration, CRM implementations, and application management services, working with partners like Appian, AWS, UiPath, MuleSoft, Snowflake, and Creatio. Bits In Glass serves industries such as banking and financial services, insurance, transportation and logistics, manufacturing and distribution, real estate, healthcare, and the public sector, helping organizations scale automation, improve efficiency, and turn data into actionable insights.

📋 Description

• Gather and document business and functional requirements from stakeholders • Translate requirements into user stories, epics, and acceptance criteria • Analyze customer data and usage to identify insights and improvement opportunities • Map and optimize business processes and customer workflows • Model and support implementation of process automation • Collaborate with technical teams to deliver CRM solutions and customizations • Configure and customize solutions using no-code/low-code tools • Validate system designs and implementations against business requirements • Engage with clients to support adoption and resolve delivery challenges • Lead or support client training and onboarding • Operate within an agile delivery model and participate in sprint activities • Work with clients to portion future work • Work with clients and Bits In Glass sales and delivery teams to identify future-work opportunities, maintain change control, and maximize value-added work

🎯 Requirements

• Bachelor’s degree in Business, IT, or related field • 3–5 years of experience as a Business Analyst, focused on customer success and CRM solutions • Strong understanding of Customer Success principles and CRM systems, preferably Creatio • Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve business processes • Strong communication and interpersonal skills • Enterprise client experience • Experience with data analysis, reporting tools, and presenting insights • Ability to manage multiple projects and prioritize tasks • Strong analytical skills • Experience with process mapping and identifying improvement areas • Excellent written and verbal communication skills • Problem-solving abilities focused on customer-centric solutions • Strong project management skills with attention to deadlines and quality • Customer-first mindset • Technical knowledge of low-code platforms and system integrations • Meticulous attention to detail in documentation and solution delivery • Experience with Jira or DevOps • Certifications in CRM platforms or customer success management are a plus

🏖️ Benefits

• Supportive, collaborative team environment • Great Place to Work recognition • Industry partner awards • Opportunities to deepen expertise and grow skills • Meaningful work solving real-world business challenges • Full-time employment