Senior Manager, Digital and Payment Solutions

🕒 October 15

🇺🇸 United States – Remote

💵 $117.2k - $157.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Own portfolio performance across revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a defined product-aligned Professional Services portfolio • Lead delivery execution to improve predictability, quality, time to value, customer experience, and escalation management across implementation, Advisory+, Managed Services, and related delivery motions • Translate product pillar priorities, Customer Success objectives, and Professional Services financial targets into portfolio operating plans, team priorities, and measurable delivery outcomes • Partner with Process Architecture to translate portfolio delivery practices into repeatable standards, scalable workflows, automation-ready processes, and clear operating expectations across Professional Services • Partner with Delivery Orchestration to identify, prioritize, and adopt tooling, automation, AI-enabled delivery practices, and Forward Deployed Engineer support • Partner with Product, Sales, Customer Success, Support, Renewals, and Services leadership to align roadmap readiness, service offerings, customer outcomes, and product feedback loops • Use portfolio insights, delivery metrics, and operational trends to identify risks, improve delivery performance, support renewal readiness, and strengthen value realization • Drive adoption of standardized delivery practices and scalable operating rhythms while informing decisions on delivery by Blackbaud teams, global delivery centers, partners, automation, or Forward Deployed Engineers • Develop and lead global delivery teams with clear expectations, coaching, workforce planning, role clarity, engagement, retention, and leadership accountability

🎯 Requirements

• 5+ years of experience leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams with accountability for business outcomes • 3+ years of people leadership experience, including coaching, performance management, workforce planning, role clarity, prioritization, and developing team capability • Demonstrated ability to manage financial and operational performance, including revenue attainment, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes • Strong working knowledge of professional services delivery models, customer value realization, implementation quality, services offerings, operational reporting, and process improvement practices • Experience partnering with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders to align delivery execution, roadmap readiness, customer outcomes, and escalation resolution • Experience leading multisite, international, or globally distributed teams is preferred • Ability to use data and operational insights to identify risks, improve delivery performance, strengthen adoption, and support renewal readiness • Comfort leading through ambiguity, organizational change, portfolio complexity, and evolving delivery models, including automation, global delivery, and Forward Deployed Engineer integration

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program