Technical Account Manager – Corporate Impact

🕒 October 16

🇺🇸 United States – Remote

💵 $61k - $77.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Serve as the single point of contact for support on assigned enterprise accounts, owning case intake, follow-up, and client communication through resolution • Lead escalations for payment-blocking and high-impact issues, bringing the right internal teams together and meeting committed response times • Translate payment and integration events, including status updates, failed or returned payments, and data errors, into clear client next steps • Turn client reports into actionable detail for Payments, Compliance, and Engineering teams • Guide clients through testing, sign-off, and go-live • Maintain account health through regular service cadence, monthly service-level reporting, and technical input to executive business reviews alongside the Customer Success Manager • Build runbooks, issue tracking, and post-incident reviews to prevent repeat failures • Follow documented procedures and training required by the banking partner and compliance teams

🎯 Requirements

• 5+ years in technical account management, technical support escalation, solutions engineering, or a similar client-facing technical role, including serving as the escalation point for high-severity issues • Knowledge of electronic payments and bank operations, including ACH processing, payment returns, and reconciliation • Experience with donor-advised funds, grantmaking, or corporate giving is a plus • Understanding of how APIs and event-driven integrations exchange data between systems • Understanding of controls that govern regulated money movement, such as identity verification and sanctions screening • Experience reading API responses, event payloads, or logs to pinpoint where a transaction stopped • Experience working in case management and work-tracking tools • Clear, steady written and verbal communication with executive and technical audiences, especially when money or deadlines are at stake

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program

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