Technical Account Manager

🕒 October 14

🇺🇸 United States – Remote

💵 $115k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dayshape

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Dayshape is a leading provider of AI-powered intelligent resource management software. The company's platform optimizes resource scheduling with advanced AI that processes thousands of options per second, offering advanced features such as real-time project financials, Gantt chart scheduling, and robust reporting and dashboards. Dayshape's solutions focus on maximizing efficiency, scalability, and profitability for professional services firms. It aims to empower teams, improve client satisfaction, and drive business growth through seamless integrations and flexible workflows.

📋 Description

• Build relationships with customer IT administrators, technical leads, system owners, Resource Management professionals and other stakeholders • Maximize customer adoption of Dayshape capabilities, new features and best practices • Contribute technical input to account planning, strategic account reviews, QBRs/EBRs and customer governance • Partner with Customer Success and commercial teams to identify expansion and cross-sell opportunities • Advise strategic enterprise customers on Dayshape environments, configurations, integrations, data flows and technical dependencies • Review support trends to identify underlying technical or configuration issues • Provide guidance on configuration, workflows, integrations, upgrades and environment usage • Advise customers on technical implications of organizational change • Provide technical input to Product and Professional Services discovery • Support account strategy, renewal readiness, risk mitigation and customer health assessment • Identify and scope additional consulting, configuration, integration, optimization and technical engagements • Share customer insights and technical feedback with Product • Partner with Support on complex issues and provide context and proactive guidance • Incorporate learnings from significant issues into customer technical strategy • Provide high-touch, long-term technical support to two or three large, complex professional services customers

🎯 Requirements

• Significant experience in Technical Account Management, Solutions or Implementation Consulting, Customer Success Engineering, or a similar customer-facing technical role beyond go-live • Experience with complex enterprise SaaS customers and software such as ERP, HCM, PSA, workforce planning or resource management solutions • Strong understanding of SaaS platforms, integrations, APIs, data flows and enterprise technical environments • Database concepts and working knowledge of SQL • JavaScript skills for configuring and troubleshooting workflows • Comfort using AI tools and judgment to identify incorrect results • Strong analytical and technical problem-solving skills • Organizational skills to manage competing priorities within high-touch, complex accounts • Ability to translate business requirements into technical solutions and complex technical concepts into business-focused recommendations • Excellent communication and stakeholder management skills • Commercial awareness and ability to recognize opportunities for additional services and solutions • Background checks required for the successful candidate

🏖️ Benefits

• 31 days’ vacation per year, including public holidays, increasing by 1 day each year to a maximum of 38 days • Paid four-week sabbatical in the fifth anniversary year • Comprehensive medical, dental and vision benefits • Disability and life insurance • 401k with employer matching • At least $1,400 per year for professional and personal development • Regular All Hands meetings • Monthly team events, sometimes in-person and sometimes virtual • Up to 20 hours per year of paid volunteering time • Flexible working hours • Opportunity to work with supportive colleagues and influence company and customer outcomes

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