Administrative Coordinator

🔥 38 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Logo of Blackline Safety

Blackline Safety

201 - 500 employees

Founded 2004

🔬 Science

🔧 Hardware

Safety • Science • Hardware

Blackline Safety is a technology company specializing in connected safety solutions for a wide range of industries. They provide advanced gas and lone worker monitoring equipment, leveraging cloud-connected platforms and real-time data analytics to improve worker safety and operational efficiency. Their product suite includes personal gas detectors, area monitoring devices, lone worker protection, and a comprehensive analytics platform for hazard detection and risk management. Serving industries like oil and gas, water and wastewater, and more, Blackline Safety focuses on ensuring every worker returns home safe with innovative, data-driven safety tools.

📋 Description

• Place, coordinate, and track shipping requests for evaluation equipment, ensuring devices are delivered and returned according to established timelines • Create and maintain customer organizations within internal systems, ensuring customer and organizational information is accurate and up to date • Support the setup of customer organizations with SOC and ensure all required administrative and technical steps are completed accurately • Provide administrative and operational support to Sales and other technical teams throughout customer evaluations • Prepare evaluation wrap-up reports covering key activities, outcomes, customer requirements, equipment status, and next steps • Provide clear handover documentation for CIC • Remove devices from customer organizations and transfer them to the appropriate holding organization for deactivation • Monitor evaluation equipment, maintain accurate tracking records, and ensure all equipment is returned and accounted for • Assist Sales with administrative and operational aspects of customer evaluations • Coordinate with Sales, SOC, CIC, and other internal teams to ensure a seamless customer experience

🎯 Requirements

• Minimum 1 year of customer service experience in a retail or similar customer-facing environment • Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment • Experience coordinating logistics, shipping, inventory, or equipment tracking processes • Ability to learn and navigate technical systems, databases, and customer management platforms • Strong administrative and documentation skills, including maintaining accurate records and preparing customer-facing reports • Excellent verbal and written communication skills with the ability to collaborate effectively across cross-functional teams • Proven ability to coordinate with internal stakeholders, including Sales, Customer Success, Technical Support, Operations, and other business units • Customer-focused mindset with strong problem-solving and follow-up skills • Ability to work independently while managing multiple customer evaluations and competing deadlines • Experience with CRM systems, asset management tools, or customer management platforms is considered an asset • Familiarity with connected devices, hardware evaluations, SaaS platforms, telecommunications, industrial technology, or IoT solutions is preferred • Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and Teams

🏖️ Benefits

• Competitive base salary and annual compensation review • Comprehensive health and dental benefits • Mental health and wellness support • Flexible work arrangements and hybrid work model for eligible positions • Paid vacation, personal and sick days • Professional development opportunities • Education funding • A collaborative, inclusive, and mission-driven culture • Exclusive access to perks and discounts • A flexible ‘Dress for Your Day’ environment

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