Associate Product Owner – IVR

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $70k - $150k / year

⏰ Full Time

🟡 Mid-level

✅ Product Manager

👻 Ghost score 0%

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Lead and support the ongoing success, stability, and growth of the Interactive Voice Response (IVR) platform within Virtual Connect • Support migration of the IVR platform to the new CCaaS solution on Amazon Connect • Monitor platform performance and identify improvement opportunities • Drive feature enhancements to improve customer and employee experience • Develop and deliver the full product development lifecycle from strategic objectives through product launch and retirement • Research, investigate, select, and develop products and services bridging business requirements with technology capabilities • Drive product lifecycle activities including persona development, proof of concepts, backlog management, product activation, and retirement • Represent business needs to cross-functional product teams; clarify requirements, create acceptance criteria, prioritize backlog, and translate product vision into roadmap and actionable tasks • Define product goals, engage stakeholders, and lead product adoption • Define and prioritize the customer experience • Coordinate product management and development teams • Build and sustain cross-functional teams; monitor performance and address issues • Address adoption blockers through communications, documentation, and training • Establish go-to-market, pricing, and positioning strategies • Manage budget, timeline, and tactical product lifecycle components • Identify and analyze market trends to improve product usability • Validate that products and features are desirable, viable, and functional • Provide specialized consulting, analytical, and technical support • Identify, diagnose, and solve problems within established guidelines • Apply BMO’s Risk Management Framework and make risk-informed decisions aligned with policy, laws, and regulations

🎯 Requirements

• Strong understanding of the InvestorLine business • Understanding of how the IVR platform integrates with and supports the broader Virtual Connect ecosystem • Foundational proficiency in Marketing Analysis and Creative thinking • Intermediate proficiency in Process Improvement and optimization, Business Strategy, Research and information synthesis, Business Operations, Financial & Risk Management, Product Management, Learning Agility, Customer centricity, Verbal & written communication skills, Collaboration & team skills, Analytical and problem solving skills, Influence skills, and Data driven decision making • Advanced proficiency in Product Development, Product Value Proposition and Go-to-Market Assets Definition, Design and Development, Technology Business Requirements Definition, Analysis and Mapping, and Product Lifecycle Management using Agile Methodologies • Typically 5–7 years of relevant experience • Post-secondary degree in a related field of study or equivalent combination of education and experience • Deep knowledge and technical proficiency gained through extensive education and business experience • Availability to work Eastern hours • Willingness to work fully remote

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Other perks and rewards • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Tools and resources to reach new milestones • Accommodations available on request during the selection process