Bilingual Inbound Fraud Specialist, French, English

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $40.5k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚨 AML and Financial Crime

👻 Ghost score 0%

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Take inbound calls from customers related to fraud • Conduct investigations to identify, assess, decide on, and report activity indicating exposure to financial crimes • Evaluate, document, manage, and escalate potential threats and investigations according to standard operating procedures • Provide subject matter expertise and oversight of criminal risk using an intelligence-based approach • Support compliance, trending, analysis, and insight generation • Develop recommendations for process and customer service improvements • Monitor financial-crime risk trends, regulations, and compliance standards • Monitor and analyze information from detection systems, tools, reports, and manual reviews • Collect evidence and information for incident reports, loss prevention, litigation, criminal prosecution, management information, statistics, and process improvements • Document investigation actions and findings in account and case files • Maintain understanding of financial crime management processes, frameworks, and techniques • Gather and format data for regular and ad-hoc reports and dashboards • Analyze data and information to provide insights and recommendations • Execute service requests, transactions, and queries within service-level agreements • Notify and provide information and instructions to internal and external stakeholders regarding incidents • Handle complex tasks and escalations from other employees • Analyze issues and determine next steps • Perform other responsibilities as assigned

🎯 Requirements

• Strong verbal and written language skills in both French and English • Availability to work during operating hours Sunday to Saturday, 7AM to 11PM ET • Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset • Knowledge of banking products, services, processes, and organization is an asset • Specialized knowledge • Good verbal and written communication skills • Good organization skills • Good collaboration and team skills • Good analytical and problem-solving skills

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Other perks and rewards • Health insurance • Tuition reimbursement • Accident insurance • Life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request during the selection process

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