Bilingual Pre-Delinquency Contact Center Agent

🕒 September 4

🇨🇦 Canada – Remote

💵 $45k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Review and evaluate delinquent, high-risk, or written-off accounts for collection opportunities • Provide collections-related sales and service to BMO customers and prospects • Advise customers on payment strategies and products • Deliver exceptional customer service and build client trust • Develop and maintain profitable customer relationships • Address complex escalated customer requests and transactions • Contact customers to obtain information and manage applications and payment status • Execute loss mitigation processes for non-performing and high-risk accounts • Handle incoming calls professionally and efficiently • Probe to understand customer needs and advise on payment and collections strategies • Send client communications and process transactions • Collaborate with internal and external stakeholders on strategic initiatives • Develop action plans to maximize recovery and safeguard the Bank’s interests • Review accounts, analyze data, and provide collection insights and recommendations • Prepare regular and ad-hoc reports and dashboards • Manage customer-call transactions and escalate unresolved situations • Complete documentation accurately • Design, implement, and manage business/group processes • Develop tools and training programs and potentially deliver training • Support collections lifecycle execution and loss mitigation solutions • Maintain confidentiality of customer and Bank information • Identify and implement process improvements • Maintain knowledge of collections strategies, industry trends, best practices, and regulations • Apply BMO’s Risk Management Framework and make risk-informed decisions

🎯 Requirements

• Typically 3–5 years of relevant experience • Post-secondary degree in a related field of study or equivalent combination of education and experience • Knowledge of Credit Qualifications and associated credit knowledge and skills according to established qualification standards • Good knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and the functional area • Good knowledge of BMO products and services • Knowledge of competitive marketplace and trends in product offerings • Specialized knowledge from education and/or business experience • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • Ability to work the stated schedule: 1pm to 9pm Tuesday to Friday and Saturday 10am to 6pm

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Health insurance • Tuition reimbursement • Accident insurance • Life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request