Bilingual Senior Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $38.5k - $71k / year

⏰ Full Time

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Deliver critical lending operations processes, including loan administration and servicing activities • Execute payments, transactions, service requests, administrative activities and process fulfillment within service-level agreements • Gather and format data into regular and ad-hoc reports and dashboards • Support change management execution and sustainment activities • Organize work information and maintain accuracy and completeness • Process service requests, transactions and queries • Distribute, collect and file documentation and information • Provide problem-solving support for more junior staff • Respond accurately and knowledgeably to stakeholder questions and requests • Follow policies, processes and procedures while meeting SLAs • Check, reconcile, data-enter, review and verify loan information and documentation • Identify, resolve and escalate discrepancies and issues • Maintain loan records and documentation • Communicate and collaborate with internal and external stakeholders • Support development and implementation of new processes and systems • Maintain understanding of regulatory requirements and operational risks • Support development of tools and delivery of training • Handle complex tasks and escalations, analyze issues and determine next steps • Apply BMO’s Risk Management Framework and comply with policies, laws and regulations

🎯 Requirements

• Typically 2–3 years of relevant experience • Post-secondary degree in a related field of study desirable, or equivalent combination of education and experience • Knowledge and experience using relevant systems and technology • Knowledge of the business unit’s key products and services, processes and controls • Knowledge of risk and regulatory requirements • Prioritization skills • PC skills, including MS Word, Excel and PowerPoint • Specialized knowledge • Good verbal and written communication skills • Good organization skills • Good collaboration and team skills • Good analytical and problem-solving skills • Fluency in French and English • Ability to support clients and team members inside and/or outside Quebec

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident insurance • Life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request during the selection process