Bilingual Relationship Consultant

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Manage relationships with assigned Key Accounts and Tier 1-3 MGAs/NAs as a trusted operational partner • Serve as an escalation resource for distributors when established support channels cannot resolve issues • Coordinate cross-functional investigation, communication, and resolution of complex operational issues • Advocate for distributors and advisors while balancing business requirements and operational standards • Communicate changes to programs, tools, and processes • Identify recurring issues, trends, and opportunities to improve the distributor experience • Deliver training and enablement sessions on Manulife tools and processes • Participate in tier-based meetings, conferences, and relationship-building activities • Build and maintain relationships with distributors and internal stakeholders • Manage escalated concerns and keep partners informed throughout resolution • Represent distributor and advisor perspectives in small to medium-sized projects • Contribute to eNewsletters and Dealer Bulletins • Provide frontline insights for project decisions and outcomes • Participate in User Acceptance Testing (UAT) • Support pilot programs and enhance training materials with Learning & Development • Contribute to planning and execution of the annual EDGE conference • Provide informal leadership and mentorship • Contribute to team value proposition, feedback, and continuous improvement initiatives

🎯 Requirements

• Experience in the Canadian Insurance industry • 3 to 5 years’ experience within the Financial Services industry in a relationship-focused capacity • Direct experience supporting the segregated fund business • Post-secondary education or related business experience • Fully bilingual in French and English • Ability to communicate in English and French to support clients from various jurisdictions outside Quebec • Strong relationship management and stakeholder engagement skills • Problem-solving and escalation management capabilities • Ability to influence and collaborate across multiple business areas • Strong organizational skills and ability to manage competing priorities • Strong knowledge of the Canadian Insurance and wealth industry • Experience delivering training, education, or enablement programs • Ability to identify process improvement opportunities • Comfort discussing segregated fund products, compensation, and operational processes

🏖️ Benefits

• Flexible work environment • Opportunities for growth and learning • Health benefits • Dental benefits • Mental health benefits • Vision benefits • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Incentive programs and incentive compensation tied to business and individual performance