Bilingual Case Manager

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Sentrex Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💊 Pharmaceuticals

🤝 B2B

Healthcare • Pharmaceuticals • B2B

Sentrex Health Solutions is a Canadian specialty healthcare services company that partners with pharmaceutical companies, clinics, and patients to deliver customized specialty care solutions. They provide specialty pharmacy distribution and 3PL services, patient support programs, and purpose-built technology to streamline complex care and improve patient access and outcomes. Sentrex works B2B with pharmaceutical partners and healthcare providers while offering direct patient support and clinic-focused solutions.

📋 Description

• Manage all aspects of patient enrollment, reimbursement processes, and service coordination for prescribed therapies • Provide drug coverage support to physicians and patients • Follow up on submissions for private and provincial drug plan coverage • Ensure timely and continued patient access to prescribed treatments • Collaborate with patients, insurers, physicians, and employers on reimbursement documentation and escalations • Review patient charts, previous therapies, and tests to support coverage documentation • Provide therapy guidelines and program education to patients and physicians • Collect information and conduct patient financial eligibility assessments • Coordinate and track patient services • Report Adverse Events and Severe Adverse Events according to approved SOPs • Maintain case-management service levels and program KPIs • Update patient and clinic information in the CRM system • Collaborate with internal patient support teams • Provide field feedback and act as liaison to the Program Manager • Identify coverage obstacles and escalate them to program management • Complete timesheets, expenses, mileage, and CRM reports within required timelines • Perform additional duties as requested by the Manager

🎯 Requirements

• Bachelor’s degree • 2–3 years of experience in Patient Support Program • Bilingualism in English and French is required • Experience with reimbursement billing, special access, appeals processes, and field-based reimbursement support and consultation is an asset • Knowledge of private and public reimbursement structures, systems, and processes is an asset • Experience in oncology or rare disease is considered an asset • Advanced knowledge of the pharmaceutical distribution industry • Ability to work from home with a quiet, private home office space • Strong analytical skills, including interpretation of regulation and legislation • Excellent customer service, problem-solving, and conflict-resolution skills • Effective interpersonal skills • Typing skills and ability to be a strong functional user of various computer-based programs • Ability to develop trust and influence at multiple levels • Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders

🏖️ Benefits

• Flexible working environment that promotes a healthy work-life balance • Diverse and inclusive culture • Opportunities for learning and growth • Employee Development Program • Industry-leading, in-house corporate training offered throughout the year • Competitive Salary • Generous vacation entitlement • Wellness Program (5 paid days off for your well-being!) • Paid Sick Days • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance • Employee & Family Assistance Program • RRSP Matching Program • Remote work arrangement