Bilingual Caseworker

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Provide first-point-of-contact support for calls, emails, and client requests related to HR processes and systems • Record questions and requests, communicate resolutions, and update case records using case-management tools • Follow up with clients, conduct additional research, and maintain communication until resolution • Provide accurate and timely responses to routine HR process, system, and policy inquiries • Process basic administrative transactions and approvals, enter data, and verify required documents • Guide associates on company practices and self-service tools, including Intranet, ESS, and MSS • Escalate complex cases to appropriate Level 2 specialists or Level 3 COE representatives • Provide document support, manage incoming and outgoing forms and information, and scan documents • Provide telephone support for patients, healthcare professionals, and funding bodies • Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with healthcare providers • Implement pharmaceutical and biotechnology market-research initiatives • Make outbound calls and document activities in program-specific databases • Attend refresher and specialized product or program training • Provide feedback on protocols, databases, processes, and interdepartmental relationships • Communicate case status to managers, pods, and trained colleagues during absences • Participate in training new caseworkers, including shadowing and call monitoring • Report all adverse events to assigned units or departments • Perform other duties and tasks as required

🎯 Requirements

• Associate’s degree or equivalent combination of experience and education • Minimum one year of customer service experience • Bilingual in Canadian French and English • Ability to multitask • Attention to detail • Strong problem-solving skills • Working knowledge of Microsoft Word, Excel, and Outlook • Effective oral and written communication skills • Strong organizational skills and ability to meet deadlines • Experience in the medical and pharmaceutical field is an asset • Ability to establish and manage budgets and expenses • Interpersonal, leadership, presentation, and negotiation skills • Advanced knowledge of the pharmaceutical distribution industry • Working knowledge of automated warehouse operating systems • Strong business and financial acumen • Strong analytical and mathematical skills • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs

🏖️ Benefits

• Medical, dental, and vision care • Comprehensive wellness benefits covering physical, emotional, financial, and social aspects • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities