Bilingual Caseworker

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Manage assigned projects and/or cases • Adhere to general company processes • Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies • Assist with funding and access issues, including private, public, and special access programs • Administer and adhere to case-management protocols • Conduct clinical monitoring, data collection, ongoing patient follow-up, compliance monitoring, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers • Implement pharmaceutical and biotechnology market research initiatives with physicians, patients, pharmacists, and allied health professionals • Conduct significant outbound calling as part of patient programs • Document each activity in the program-specific database • Attend ongoing refresher training and specialized training courses • Provide feedback regarding protocols, database, processes, and inter-departmental relationships • Communicate case management information to the manager, pod, and program-trained colleagues during planned absences • Participate in training new caseworkers, including shadowing and call monitoring • Report all adverse events to assigned units/departments • Perform other duties and tasks as required

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required • Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities