Bilingual Specialist I – Customer Experience, Complaint Resolution

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $40k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Conduct impartial reviews of unresolved customer complaints regarding Bank products and services • Find collaborative solutions that balance customer and bank needs • Assess and improve work processes to maximize group effectiveness and efficiency • Develop, maintain, and service client relationships • Identify improvements supporting overall client experiences • Provide subject matter expertise on products, processes, and operating systems • Build relationships with BMO partners and leaders • Monitor and track performance and address issues • Manage resolution processes for unresolved complaints • Draft and deliver response letters aligned with processes and guidelines • Prepare customer documentation and executive summaries for complex cases • Review and triage incoming complaints and escalate urgent, sensitive, or reputational issues • Participate in business-led process-improvement initiatives • Provide feedback on complaint-process trends • Ensure compliance with Bank policies and procedures, including privacy, money laundering, and fraud requirements • Apply the Risk Management Framework and make risk-informed decisions

🎯 Requirements

• Typically 3–5 years of relevant experience • Post-secondary degree in a related field of study or an equivalent combination of education and experience • In-depth reasoning and problem resolution skills • Specialized knowledge from education and/or business experience • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • Fluency in French and English • Ability to support clients and team members inside and/or outside the province of Quebec • Ability to work within Bank policies, procedures, laws, regulations, and risk-management requirements

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Tools and resources to reach new milestones • Accommodations available on request for candidates taking part in all aspects of the selection process