Customer Service Representative

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology and services company that combines AI-driven software and human expertise to streamline clinical, operational, and financial workflows across the care journey. The company provides platform-based solutions including revenue cycle management, patient access, denial prediction and optimization, medical coding, clinical documentation (ambient AI scribe, virtual scribing, transcription), care team enablement, and value-based care/risk optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, and emphasizes human-in-the-loop agentic AI built on cloud technologies to reduce administrative burden, improve financial performance, and enhance care quality.

📋 Description

• Provide Contact Center Support to clients' Early Out Service patients • Meet production standards for inbound and outbound calls • Meet quality assurance standards • Maintain quality customer service by following company and customer-specific policies and procedures • Update job knowledge through company-provided education opportunities and gain proficiency in services and information systems • Protect customer information and maintain confidentiality • Process miscellaneous paperwork and documentation • Assist callers with medical billing questions and financial assistance programs • Set up payment plans and process payments while maintaining professional customer service • Schedule call backs as needed • Collaborate as a team member • Perform additional tasks assigned by the supervisor or call center management

🎯 Requirements

• Must be available to work 11:30 am - 8:00 pm CST, Monday-Friday • High-speed home internet (not cell-based internet) required • Ability to test home internet speed to ensure adequate bandwidth • Excellent written and oral communication and interpersonal skills • Strong organizational, multi-tasking, and time-management skills • Detail-oriented and able to follow through on issues to resolution • Ability to act independently and as a team member • High School Diploma or equivalent combination of education and relevant experience • Preferred: one year or more of customer service support over the phone in a remote setting

🏖️ Benefits

• Benefits after 3 months of employment, including 1 month of training counting toward start of employment • Healthcare • Paid time off • Incentive pay