Social Media Customer Advocate – Influencer

🔥 4 hours ago

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

B2B • Outsourcing • SaaS

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. • Monitor and actively engage with customer inquiries and comments on Tractive's social media channels. • Respond to customer inquiries promptly, providing accurate information and resolutions. • Build and maintain positive relationships with customers through social media interactions. • Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism. • Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction. • Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues. • Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base. • Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization. • Advocate for improvements in our products and services based on social media feedback. • Adhere to company guidelines and policies when representing Tractive on social media platforms.

🎯 Requirements

• Curious and authentic, just like us! #beboldr • An analytical and critical thinker, with an eye for even the most minute of details • Passionate about client satisfaction • Bachelor's degree in marketing or any field related. • Minimum of 2-3 years of experience in customer support, with a focus on social media management. • Strong understanding of various social media platforms and their best practices. • Previous experience with social media support tools is preferred. • Excellent written communication skills, with the ability to craft engaging and concise responses. • Empathetic and customer-centric mindset, with the ability to resolve issues effectively. • Familiarity with pet-related products or services is a plus. • Ability to work in a fast-paced and dynamic environment. • Passion for pets and an understanding of their needs.