EA Support Specialist I – Seasonal

🕒 4 days ago

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote ⚔️ Virginia – Remote

💵 $58.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bonterra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

🌍 Social Impact

B2B • Non-profit • Social Impact

Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.

📋 Description

• Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams • Spend approximately 90% of time handling cases and Zoom calls • Maintain knowledge of the primary business line and support Digital at a basic level • Work with assigned clients as backup to an Account Manager or more senior Client Services employee • Conduct public training in the business line and Digital • Take direction from Team Leads on cases to meet team claiming standards • Support Democratic campaigns, parties, PACs, unions, nonprofits, and progressive organizations • Conduct web-based training and help new customers get started with NGP VAN tools

🎯 Requirements

• At least two years experience working with compliance, fundraising, and/or email tools for political campaigns, unions or nonprofits • Experience using NGP8, EveryAction, VAN, VoteBuilder, or competitors in day-to-day responsibilities, ideally in an administrative or leadership capacity • Excellent oral and written communication skills • Strong critical thinking and logical problem-solving ability • Willingness to learn • Professional phone manner and patience • Ability to self-motivate with a demonstrated work ethic • Detail-oriented with attentive and prompt follow-up • Demonstrated passionate interest in Democratic and progressive politics and ideals • Technologically proficient and willing to work with diverse organizations • Previous experience teaching or training, including mentoring, tutoring, and/or software support • Experience in customer relations or an equivalent field is valued but not required • Must not require current or future sponsorship for employment authorization • Position is part of a bargaining unit represented by CWA Local 1400, 2336, or 13000

🏖️ Benefits

• Comprehensive benefits package supporting health, well-being and growth • Bonuses, incentives, equity, and comprehensive benefits program may be included in total rewards package • Full-time United States employee compensation and benefits