Billing Operations, Revenue Systems

🕒 July 21

🏄 California – Remote

🏄 California – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

🦅 H1B Visa Sponsor

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Bonusly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Bonusly is an innovative employee recognition platform that provides effective tools to recognize and reward employees for their contributions. It focuses on cultivating positive workplace cultures by promoting peer-to-peer recognition, facilitating automated milestones and announcements, and offering a variety of rewards and incentives. Bonusly empowers managers with insights to improve team performance and engagement, making recognition an integral part of the organizational culture.

📋 Description

• Serve as the primary administrator and subject matter expert for Chargebee. • Manage product catalogs, pricing plans, subscriptions, coupons, and billing configurations. • Execute catalog changes, price increases, catalog deactivations, and reactivations. • Monitor subscription lifecycle events including upgrades, downgrades, renewals, cancellations, and reactivations. • Troubleshoot and resolve billing system issues and process discrepancies. • Maintain a deep understanding of Stripe payment processing and platform functionality. • Manage payment workflows including credit card transactions, ACH payments, refunds, disputes, chargebacks, and failed payments. • Support Stripe integrations with Chargebee and internal company applications. • Investigate payment exceptions and ensure timely resolution. • Understand and support integrations between Chargebee, Stripe, Bonusly, banking platforms, and internal software systems. • Utilize APIs and system logs to diagnose and resolve operational issues. • Collaborate with Engineering and Product teams on system enhancements and troubleshooting. • Document integration workflows, dependencies, and operational procedures. • Respond to customer tickets related to billing, invoicing, refunds, payment failures, ACH transactions, credit card processing, subscription changes, and account inquiries. • Ensure timely and accurate resolution of customer issues while maintaining high customer satisfaction. • Escalate complex issues appropriately and drive resolution across cross-functional teams. • Perform revenue recognition reconciliation between Chargebee and financial systems. • Prepare and maintain ARR (Annual Recurring Revenue) roll-forward schedules. • Validate subscription revenue, deferred revenue, bookings, billings, and collections data. • Support monthly, quarterly, and annual close processes. • Investigate and resolve discrepancies impacting revenue reporting. • Monitor and maintain service-level agreements (SLAs) and customer response metrics. • Track and report key performance indicators related to ticket resolution, billing accuracy, and operational efficiency. • Identify process improvement opportunities and implement scalable solutions. • Develop and maintain operational documentation, SOPs, and knowledge base articles.

🎯 Requirements

• Strong hands-on experience with Chargebee administration and subscription billing operations. • Deep understanding of Stripe payment processing and payment workflows. • Experience supporting SaaS subscription business models. • Familiarity with payment methods including credit cards, ACH, refunds, chargebacks, and collections. • Knowledge of revenue recognition principles and SaaS metrics such as ARR, MRR, churn, and renewals. • Experience working with APIs, system integrations, and troubleshooting data flows. • Strong analytical and reconciliation skills. • Excellent written and verbal communication skills.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities